Quality of Service
As your mobility grows, you need to consider how to buy and manage your services as part of a strategy that carefully considers network performance, customer service availability, device care and streamlined telecom expense and account management. Building on our local strengths, FreeMove members have developed a suite of purpose-designed support tools that are standardised and aligned across our European footprint to help you maximise your company’s mobility at an international level.
Our service promise
You can be confident we’ll sustain excellence and inspiration throughout our relationship with you - starting when you join, and continuing as your business grows and changes. We constantly look to improve our performance so we can help you meet your ongoing objectives and plan for the future. No matter how big your organisation we keep the service personal and consistent to guarantee high levels of support wherever your people are.
Harmonised Service Performance Indicators: A visible assurance of high service standards you can expect from us at a central level.
Expert support when and where you need it
We know there’s far more to being a service provider than simply providing services. Our team of qualified experts support your fleet managers with dedicated and consistent business implementation and technical support, as well as full account and service management capabilities. You can be confident that if we say we’ll do something, we do it – promptly and reliably.
Your Global Account Manager: As your central point of contact, your GAM will work with you and experts across FreeMove to understand your current requirements and develop an action plan to ensure delivery of services across countries.
Your Implementation Manager: Provides dedicated support to ensure a smooth transition to a new mobile operator or seamless deployment of new services.
Your Business Support Manager: Offers a first class customer care solution to handle any management or operational issue, perfect for the times when you need to call on someone in the know.
Your Customer Support Team: Ensures ongoing expert advice and business continuity for your fleet manager via regular reports and status meetings.
Global reach
Our international approach to your business ambitions is matched with an international footprint. FreeMove is one of the largest mobile communications communities, with the reach and solutions at our fingertips to support you to the same high levels right across our footprint. Turkcell and T-Mobile USA joined the alliance in 2010, while 2011 additions of the Cosmote Group in Greece, GLOBUL in Bulgaria and MegaFon in Russia have added to our existing partnerships with the Bridge Alliance in Asia-Pacific and the Middle East, extending seamless connectivity and support to customers in almost 60 countries.
Our Footprint: See where FreeMove can take you next.
Our Partnerships: Providing streamlined mobile services across Europe, Asia and the USA.
Our Footprint
The FreeMove Alliance operates in 58 countries worldwide, with more than 404 million people relying on our services.
Service Management
From Global Account Managers to dedicated implementation strategies, discover the range of services we provide to give you maximum support.
Products & Solutions
At FreeMove, our portfolio of mobility products and solutions is geared towards one single objective; making your life simpler.